The visitor or the user of the website must carefully read the conditions that apply to the use of this website http://dulsineja.com and to the purchase of products from Dubravka Savic PR Atelier Dulsineja, with a registered address at Vojvode Mišića Street 24, 31210 Požega (hereinafter referred to as the “Seller”).
Details about the company
Company name: Dubravka Savić PR Textile Finishing Studio for design and painting of textiles Dulsineja Požega
Address: Vojvode Mišića 24, 31210 Požega
Activity code: 1330 – Textile finishing
Company number: 66022528
Tax identification number: 112317883
Web address: http://dulsineja.com/
Contact phone: +381 (0)69 545 99 11
Contact e-mail: firstname.lastname@example.org
Terms of purchase
Purchases and orders of products sold on the website http://dulsineja.com/ can be made by site visitors (hereinafter referred to as the “Customer”). By using this website and placing orders through it, you agree to the Terms of purchase. The confirmation of the order made by the customer will be considered as the making of a contract between the seller and the customer.
Purchase can be made by website visitors by providing us with their truthful and exact full name, address, contact e-mail address, and/or other contact information. Shipping costs are not included in the product price.
Statement of Conversion
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For information on the prices displayed in other currencies, the exchange rate (middle rate of the National Bank of Serbia) is used. The amount for which your payment card will be charged will be in the respective local currency at an exchange rate set by the card holder’s bank that cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding.
Payment for the order placed on the site http://dulsineja.com/ can be made by credit cards or collected upon product collection. The invoice with order details will be sent to a customer by e-mail.
Upon receiving the order placed by a customer, the order management process begins. All product orders are subject to availability. Certain items are available immediately. If the item is not available right away, the time frame for making a product is 5 to 10 days. The customer will be notified by email about the deadline for production/delivery. An order confirmation notification will be sent to the customer’s email address.
In case of any ambiguities or problems related to the order, the Atelier Dulsineja will contact the customer without delay. Delivery is carried out by the courier service in a discreet, careful, and reliable manner.
All prices shown on the website http://dulsineja.com/ are displayed in dinars. Atelier Dulsineja is not liable to VAT.
For all orders, current prices are taken at the time of payment confirmation. Atelier Dulsineja reserves the right to change the product prices at any time. The purchase of products with special prices and/or with special sales incentives is carried out in accordance with the Terms and Conditions posted on the website.
All content (texts, images and other materials) found on http://dulsineja.com/ is the intellectual property of the Seller or third parties from whom Atelier Dulsineja obtained consent for its use. Any use of the content of the website http://dulsineja.com/ for commercial or other purposes without the written consent of the Seller is prohibited.
Dear customers, we inform you that complaints about products purchased on our website can be submitted electronically to the e-mail address email@example.com.
You lose the right to a refund or complaint in case of unauthorized product changes or product tampering by an unauthorized third party. If you received a product that you did not order or you received a product with a flaw or defect, please notify us at the e-mail address provided. The cost of returning the products due to poor quality will be borne by the seller. In all other cases, the returning cost shall be borne by the buyer.
After receiving the product, Atelier Dulsineja will refund you the full amount or replace the damaged product with a new one. The deadline to return a product is 14 days from the date you received it. You have the right to return the product in the following cases:
- A product received is different than the one you ordered
- You received a damaged product, and the damage was caused by poor handling during delivery
The returning products must be properly packed for shipment and placed inside a cardboard box of the correct size. In case of improperly packed products and visible damage caused during transport, the package with the returning products will not be accepted but returned to the sender.
After carefully examining the product, provided that the product is not damaged, you will be entitled to a replacement and to receive another product within a month. Physical damage is not covered under warranty; we do not issue a refund.
In the case of returning products previously paid with a credit card, in part or in full, and regardless of the reason for the return, the seller is obliged to make the refund exclusively via VISA, EC/MC, Dina and Maestro payment methods.
User privacy protection
On behalf of Atelier Dulsineja, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. Customers are free to decide at any moment whether or not they want to be removed from the mailing lists used for marketing campaigns. All user/customer data is kept secure and available only to employees who need this data to perform their work. All employees at Atelier Dulsineja are accountable for respecting the principles of privacy protection.
Protection of confidential transaction data
When entering payment card details, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology. Data security during purchases is guaranteed by the payment card processor ChipCard a.d. Beograd, so the entire payment process is carried out on the ChipCard website. Payment card information is not available to us at any moment.
Atelier Dulsineja, with a registered address at Vojvode Mišića 24, 31210 Požega, Tax number: 112317883, Company number: 66022528 (hereinafter: Seller) pays full attention to the protection of personal data of users of the site http://dulsineja.com/, i.e. customers who buy products from the Seller on the aforementioned site.
All customer data is kept secure and strictly accessible only to the Seller’s employees who need the data to perform their work. Atelier Dulsineja undertakes appropriate legal, technical, and organizational measures to prevent the unauthorized or illegal use of the customer’s personal data.
While being on the website http://dulsineja.com/, Atelier Dulsineja may collect certain personal information necessary for the customer to set up the account, as well as data necessary for the purpose of billing or delivery of the order.
Atelier Dulsineja will not hand over customer data collected via the website http://dulsineja.com/ or stored database of registered customers to any third party unless such data transfer is required in accordance with the laws applicable to the Republic of Serbia.
The website http://dulsineja.com/ can recognize previously provided personally identifiable information by returning users. Cookies can customize the site for visitors based on the user’s personal needs. Cookies can be disabled by adjusting the Internet settings on the device used to access the site.
On behalf of Atelier Dulsineja, we undertake to protect the privacy of all our customers. We collect only the necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. Customers are free to decide at any moment whether or not they want to be removed from the mailing lists used for marketing campaigns. All user/customer data is kept secure and available only to employees who need this data to perform their work. All employees at Atelier Dulsineja are accountable for respecting the principles of privacy protection.
All issues related to the ordering of products on the website http://dulsineja.com/ that are not regulated by the Terms of purchase will be subject to the current law in the Republic of Serbia.
The parties to the contract will try to settle amicably any potential disputes, and if this is not possible, such dispute shall be resolved before the court of competent jurisdiction in Belgrade.
Dulsineja Atelier reserves the right to change the conditions of purchase without prior notice and to post it on http://dulsineja.com/